Sales conditions

Purchasing Lynx products is fast, easy and secure through our website. The information you submit on our secure server is transferred securely.

To avoid possible duplications, please do not submit your order by different methods.

Booksellers

You are welcome to place your orders via e-mail, fax, telephone or post. Please do not use the online shopping cart. For information about conditions for booksellers, please contact our Customer Services Department at lynx@hbw.com.

Shopping cart

Once you have located the item(s) you wish to purchase, click on the "Buy" button. You have the option to continue shopping by clicking on the "Return" button or proceed with the check-out process.

Registration

When you click on the "Buy" button you will be routed to the registration screen:

Ordering by e-mail, phone, fax or post

Besides entering your order online, you may also send you order by e-mail, phone, fax or regular post:

Lynx Edicions

Montseny, 8

E-08193 Bellaterra (Barcelona)

Phone: +34 93 594 77 10

Fax: +34 93 592 09 69

e-mail: lynx@hbw.com

For USA and Canada only:

Lynx Edicions

c/o Postal Express & Fulfillment Center, Inc.

265 Sunrise Highway Suite 1 #252

Rockville Centre, NY 11570

USA

For your convenience, you may print out and complete the attached PDF order form.

Shipping and delivery

The transportation costs are calculated on the basis of the destination country, the shipping method and the total value of the order.

Shipping methods and delivery times

Each of the following shipping methods implies different fees delivery times. Please note that these delivery times do not include the time needed for order processing.

Shipping costs

Orders which include a volume of the Handbook of the Birds of the World series:

USA and Canada: $12

Other countries: Free

Should you have any questions or concerns about your order, contact our Customer Service Department at lynx@hbw.com.

Order processing

 If you are paying by credit card, your order will be processed automatically. If you are paying by bank transfer, cheque or postal order, your order will be processed immediately upon receipt of payment.

Other considerations

The shipping costs do not include duties and taxes that may be due upon receipt of goods.

Our stock of books is limited so the fact that they appear on our website does not imply that they are immediately available. In the event that we do not have the book you desire in stock, we will contact you to inform you of the delay.

Payment methods

a) Credit card:

Visa, MasterCard or American Express

Credit card payments are always processed in Euros. Lynx Edicions cannot assume responsibility of the possible fluctuations (positive or negative) in the exchange rate at the moment when the amount is charged to our customers’ accounts.

When making an online purchase, your payment is processed through the virtual point of sale linked to our bank so your credit card details are not saved in any database. If you are a regular subscriber to HBW or if you have enrolled to the monthly subscription plan, the credit card details you give us will be saved securely in our database and will be subject to the terms of our privacy policy.

b) Bank transfer

The bank transfer should be in favour of Lynx Edicions. Please indicate your name and surname or your company's name. The order will not be processed until our bank verifies that the deposit has been made.

Our bank details are as follows:

Bank name: Banc de Sabadell

Bank account: 0081-0172-93-0001346342

IBAN code: ES70 00810172930001346342

SWIFT code: BSABESBB

c) Cheque

Cheques should be made out to Lynx Edicions. Your order will not be processed until we have received your cheque.

*Canadian customers: Please note that we can only accept cheques in US Dollars drawn from a US bank.

d) International Postal Money Order

The International Postal Money Order should be made in favour of Lynx Edicions and sent to the address of Lynx Edicions in Bellaterra (Barcelona).

Your order will not be processed until we have received your postal money order.

Instalment plan options

Now you can pay for various volumes of the Handbook of the Birds of the World in instalments, with no interest charges (payment in instalments by credit card only).

For more information about monthly payments, click here.

Returns policy

Customers must request a Return Authorisation Number from Lynx Edicions at most 30 days after receipt of the goods. This is necessary prior to the return of any item(s) to avoid any possible confusion upon accepting returns. Items may be returned in the following cases:

To obtain a Return Authorisation Number, please phone, fax or email Lynx Customer Services (lynx@hbw.com) and provide the following details: your name and address; item title(s); reason for returns request and nature of damage or defect; and date of receipt of the goods.

Goods returned by customers should be securely packed so that items may be reused if possible. If the returned item is still in print, we will provide a replacement. If the item in question is out of print, a full credit or refund will be issued.

Customers are entitled to a refund from Lynx Edicions for the cost of the return postage. Claims for postage refunds must be accompanied by appropriate postal documentation. Please also indicate whether you wish to receive a credit note or a refund.